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xtralease.com Service & Support
XTRA Access - Online, real-time trailer tools

Need assistance managing your account online? Our Customer Connection Center is just a call or click away!

Whether you’re just getting started and want help navigating our website, require assistance completing our online credit application or need help locating last year’s rental history, our Customer Connection Center is the place to turn. Our carefully-trained, professional Customer Connection Specialists will assist you with all your xtralease.com service & support needs, and if they can’t answer your questions, they’ll connect you with someone who can!

Reach a Customer Connection Specialist:

By Phone:   844.546.9872
By e-mail:   customerservice@xtra.com
By fax:   314-542-2389

Customer Connection Center Hours of Operation:
Monday through Friday, 8 am to 5 pm CST*
*After-hours assistance available in case of emergency – 844.546.9872 for info.

Managing your Account Online Is Fast and Easy
Enjoy flexibility and convenience when you manage your rental and leased trailers online – get friendly, personalized support from our Customer Connection Center when you need assistance.

Our Customer Connection Specialists will show you how to get started and efficiently manage your rental and leased trailers with our one-stop secure account management resource, XTRA Access™.
With your XTRA Access membership, you’ll get:

  • Trailer Tracking Dashboard Access
  • Real-time Nationwide Equipment Availability
  • XTRA Xpress® Electronic Rental Agreements
  • Access to Past and Present Invoices
  • Customized Account History Reporting
  • Access to Current One-way Rental Opportunities
  • Access to Licensing and Registration Documents
  • Customizable User Preferences
  • Trailer Damage Notifications by E-mail
  • Automatic Scheduled Maintenance Notifications by E-mail
  • Automatic E-mail Notification of Upcoming Insurance Expiration
  • E-mail Notifications of all RoadWatch® Incidents
  • Access to our Repair Standards

Connecting the Right People with the Right Information
Because maintaining proper security is essential to protecting your business, our Customer Connection Specialists can customize access levels throughout your organization and ensure that the right people have access to the right information, and that proper account security is maintained at all times. This flexibility lets you enable or restrict specific employees’ access to proprietary information, view individual secure account users’ activity, grant or modify account permission levels and monitor the status of your organization’s secure account users.

Customized Training at your Fingertips
Our Customer Connection Specialists will help you navigate your account information quickly, easily and securely, and can provide customized training to help get you started managing your rental and lease fleet online

We provide detailed documentation of xtralease.com’s features and benefits as well as personalized training on the how-tos of managing your account and your XTRA Access membership online. We’ll provide you with step-by-step instructions to simplify your XTRA Access transactions. In addition, our Customer Connection Specialists can train your employees on using their XTRA Access membership to effectively manage the account information that affects them most. Training programs can be tailored to meet unique business requirements, and include:

  • Over-the-phone Training (Getting Started Overview)
  • Customized Webinar Training
  • On-site Group Training Presentations

Contact the Customer Connection Center to discuss customized training options.

Browser and System Requirements
We want your online experience to be a pleasant one. To ensure you achieve the best xtralease.com performance possible, we have provided guidelines for browser and system requirements.

 


Interested in renting, leasing or purchasing semi-trailers?

Request rates, terms and trailer availability from your local XTRA Lease branch.